Delivering Exceptional Customer Service
Customer service isn’t a department, it’s everyone’s job. We all have customers, whether they are internal (colleagues and co-workers) or external (customers or taxpayers). This seminar outlines 10 key principles of customer service that act as a compass and will guide employees in providing exceptional service, inside and outside of the organization. There is also a related seminar entitled Compassion in Customer Service which puts greater focus on dealing compassionately with people or groups being served.
Improving Employee Engagement
Employee engagement is a complex issue and employee disengagement costs organizations billions of dollars a year. This topic outlines the intrinsic (employee specific) and extrinsic (organization related) components that make up employee engagement and the alarming statistics. Also included are the most common mistakes that leaders and organizations make and how to avoid them, as well as the key factors to improve employee engagement in your organization.
Effective Communication at Work
Communication is a key success factor for any organization. In these times of "doing more with less", unfortunately, communication is one of the first things to go. This topic includes the key principles of effective communication at work, as well as the extremely important differences between how men and women communicate.
Other topics are also available and custom training can be created. Please contact me at firstname.lastname@example.org for further topic ideas, information, pricing and availability.
Playing Nice in the Corporate Sandbox
Some of those kids on the playground that you didn’t care for grew up to be colleagues or customers you would rather not have to deal with. This seminar speaks to the do’s and don’ts of dealing with all types of people and situations, as well as the the “etiquette” for playing nice in the corporate sandbox.
Increasing Your Value at Work
What organizations need from employees today is very different than what was required years ago. Today, organizations need people who can adapt to surprise, unwanted change, unforeseen disruptions, technological advances and new methods and people. This seminar outlines 12 key ways for employees to increase their value, and therefore their potential, within the organization.
Success Principles You Didn't Learn in School
Each person's definition of success is different. Mindset, values and habits are crucial. This seminar will outline the key success principles as well as a step by step process for determining each employee's definition of success and the roadmap to getting there. From finding your inner Tigger to having an attitude of gratitude and creating joy lists, this seminar looks at success from a very different perspective!
First Lead Thyself
The first step in becoming a leader at work is to learn to effectively lead yourself. This workshop outlines the key principles of personal leadership and leads employees through a self-assessment. Topics in personal leadership include responsibility and accountability, values, authenticity, integrity, resiliency, mindfulness and success habits.
Time Management is Out, Energy Management is In
We all have the same number of hours in a day, week, month or year, but what is different for everyone is the amount of energy they have. As human beings, we are energy and we have energetic systems operating throughout our bodies. This seminar gives an overview of the energetic system and the 4 main factors that affect our energy from moment to moment. In order to increase the amount of energy a person has available to them, they must focus on their physical, mental, emotional and spiritual selves.
Principles of Effective Teams (& Team Assessment)
Team work is essential to the success of every organization and there are key factors that will ensure a team's success. This seminar outlines 10 key factors, some of which include communication, trust, alignment, flexibility and constructive disagreements. In addition to a discussion of the key factors, we can walk your team through the assessment tool to rate the current level of success and identify areas for further development.
Power Principles for Creating an Effective Day
People become successful based on successful thoughts, beliefs, attitudes, actions and habits. This seminar outlines 8 power principles that will teach employees how to bring their "best selves" to work. Employees will learn how to manage their energy and the importance of self-respect, support, positivity, clarity and focus (to name a few). From avoiding the "BMW" crowd to knowing how to change the channel when an employee is having a bad day, this is not your typical effectiveness seminar. If you want your employees to learn how to create happier, more fulfilling and effective days, this seminar is important for your organization.
The Art of Leadership
Leaders are not born, they are made. Even though some people are more naturally gifted with respect to leadership, everyone can learn to be a strong leader. Leadership is influence and people follow leaders who inspire them and who they believe in. To become a leader worth following, participants will learn key leadership skills such as decision-making, creative problem-solving, visioning, goal-setting, effective communication and relationship management. These leadership principles are useful and can be applied to all aspects of an employee's life (family, volunteer, career).
Dealing with Difficult People and Situations
There are few things that people shy away from more than conflict. In fact, it is rare to find anyone who professes to enjoy it. This topic offers a crash course in conflict management. It covers the reasons people want to avoid conflict, common causes of conflict and offers sage advice, effective tools and a process for bravely facing and managing conflict of all shapes and sizes. The beauty of this topic is that the principles can be applied to an individual's professional and personal lives.
Goal-Setting for Success at Work
In order for an organization’s goals to be achieved, team and individual goals must all be in alignment. This seminar focuses on the importance of goal-setting and outlines a goal-setting process that is sure to set employees (and the organization they work for) up for success.
Moving From Surviving to Thriving in Times of Change
Two of the biggest fears human beings have are fear of change and fear of the unknown. Both of these come into play when there is a change in our professional life (reorganizations, downsizing, new bosses, co-workers and procedures) or in our home life (new life stages, moving, death, divorce or disease). What both of these fears have in common is a lack of control. While change can be unsettling, it isn’t always bad. Much of the stress associated with change can be greatly reduced by changing our thoughts about it. This seminar provides practical and useful tools and techniques to adopt a more adaptive and resilient mindset. Employees can move from surviving to thriving in times of change and be a more positive, effective and productive force in the workplace.